We provide brokerage services and advice on emerging risks for members as part of our ongoing efforts to ensure Councils have the necessary tools and resources to best serve their communities. This includes dedicated on-call support to answer queries, facilitate risk management requests, connect members with service partners and more.
In addition, since we’re always looking for ways to better protect our members, the broker sends out regular updates on insurance market trends and risk mitigation strategies. Plus, we also provide a report, each year, that outlines our policies, limits of cover and emerging risks — giving you the clearest picture possible to make informed decisions.
How Does It Work?
The Member Services Manager provides new members with a range of information and resources to familiarise them with the Mutual and its services. The Coordinator also serves as a point of contact for any questions or concerns, ensuring that all requests are promptly addressed.
As far as our brokerage services go, members are supported year-round and when protection renewal is due, our broker distributes questionnaires for completion to capture relevant information and update schedules for presentation to insurers.
Frequently Asked Questions (FAQs)
You can read information about all our protection program policies and limits on our Member Portal or contact Shane Redman (shane.redman@wtwco.com or 02 9285 4143) from WTW for further assistance.
For assistance with special notations on protection program certificates of currency please contact Shane Redman (shane.redman@wtwco.com or 02 9285 4143) from WTW.
For assistance with insurance concerns about specific situations faced by your Council, please contact Shane Redman (shane.redman@wtwco.com or 02 9285 4143) from WTW.
The Member Services Manager can collect the risk query from members and send responses. Please get in touch by phone at 1300 837 493.
The Member Services Manager can suggest best practices for mentoring opportunities and refer members to the existing library of resources on the member portal.
The Member Services Manager can contact industry leaders and government agencies for advice, training or other forms of support.
Still have questions about our Brokerage Services?
Visit our FAQ page or get in touch with our team to learn more.
More Services and Benefits
We understand that local governments have unique needs, which is why we offer a comprehensive list of risk management services and benefits:
Hear What Our Members Are Saying
Join CivicRisk Mutual
Serving our members’ needs first and foremost is our top priority. The unique challenges faced by local governments are well understood within the Mutual — and we continually strive to become better every day so that all communities will be safer as a result of our collaborative efforts.
